• Provide support to worldwide customers, with efficient and effective technical expertise on Server support.
• Provide Server service support by owning customers Server incidents within a complex environment and developing a methodical approach to solve the incident or problem
• Driving resolution of major incidents during crisis mode
• Analyze problems and resolving recurring difficulties through root cause analysis
• Implement Server change requests for customers on the managed Server solution
• Maintain a comprehensive and update-to-date customer Server topology database
• Actively contribute to improve and map Server processes within ITIL framework
• Contribute to the achievement of customer satisfaction by proving best in class support 

Qualification

• Candidates need to have a Bachelor Degree or equivalent in Computer Science, Electrical / Electronics Engineering or related discipline from a recognize education institution.
• 4 to 8 years of proven expertise in working with Windows Servers
• Excellent knowledge of Microsoft’s Active Directory
• Good working experience in VMware Virtualization
• Industry Technical Certifications is essential:  MCSA/ MCSE and VCP/ VCA/ VCAP certification,

For more information, please visit to www.gmprecruit.com and search for Job Reference: 17352
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845