Responsibilities:

• Provide IT hardware support and services for desktops and laptops to end users and corporate clients.
• Ensure prompt communication with customers regarding service appointments, updates, and incident resolution status.
• Manage proper handling and transport of hardware parts during service transits.
• Perform troubleshooting and diagnostics for hardware and software-related issues.
• Install operating systems, firmware, and BIOS updates as required.
• Manage end-user support comprehensively from initiation to resolution.
• Track, manage, and resolve assigned support cases using a ticketing system.
• Coordinate closely with dispatchers, team leads, and supervisors to ensure timely completion and closure of tasks.
• Participate in web-based training sessions for new products and services.

Requirements:

• Minimum of O Level education
• Basic understanding of hardware and software concepts.
• Adaptable and open to change in a dynamic environment.
• People-oriented with a willingness to embrace new opportunities and experiences.
• Strong communication and interpersonal skills.
• Energetic, enthusiastic, and proactive attitude.
• Effective time management skills with the ability to prioritize tasks efficiently.
• Customer-focused mindset with a commitment to quality service.
• Capable of working independently with minimal supervision.
• Willing to travel across the island daily (roaming role); transport expenses will be reimbursed.

To apply, please visit www.gmprecruit.com and search for Job Reference: 
LR5X58V6

To learn more about this opportunity, please contact Gia Grace at gia.grace@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.