Job Description

• Provide Tech support on any IT issues.
• Coordinate break-fix of IT related equipment with support teams in incident/problem investigation and resolution.
• Provide onsite IT support in a professional and courteous manner.
• Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
• Ensure timely case attention, resolution, escalation and closure, so that SLA is met.
• Ensure timely escalation of major and critical incidents.

Requirements

• Diploma or certification in Information Technologies related fields.
• Minimum of 1-2 years of post-education IT work experience required.
• Good communication skills – both written and verbal.
• Basic PC staging and hardware configuration & administration e.g., tablet, printer, RF & barcode scanner, Cisco IP phone etc.
• Basic network infrastructure knowledge and smart hands support.
• Ability to plan own work to meet objectives, and to work independently.
• Working knowledge in experience with MS Windows Operating Systems.
• Training for new products or tools for end users.
• Positive working attitude and willing to learn and take up new tasks as and when assigned.

Please state your availability, current and expected salary in the resume.

Email: yifang.law@gmprecruit.com

To apply, please visit www.gmprecruit.com and search for Job Reference: 24615

To learn more about this opportunity, please contact Yi Fang at yifang.law@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA License: 11C3793   |   EA Personnel: Law Yi Fang   |   Registration No: R1113115