Responsibilities:

• Proposing research topics, designs, and plans within the realms of Service, Operations, and Enforcement Management, with a focus on developing insights relevant to citizens.
• Conducting thorough research on emerging trends in Service, Operations, and Enforcement Management, extracting insights tailored for the Singapore public sector.
• Utilizing diverse research methods, including surveys, ethnographic interviews, intercept interviews, focus group discussions, contextual inquiries, and observations, to uncover citizens’ insights in the aforementioned areas.
• Managing Whole-of-Government (WOG) quantitative research, encompassing study design, research partner procurement, vendor and stakeholder (e.g., PSD and other agencies) management, and result sharing with relevant entities.
• Translating research insights into various learning products such as articles, videos, infographics, toolkits, scenarios, games, simulations, case studies, and papers related to Service, Operations, and Enforcement Management.
• Convening and facilitating communities, both online and face-to-face, to share best practices and discuss pertinent issues and challenges in the public sector Service, Operations, and Enforcement Management domains.
• Designing and facilitating discussions on Service, Operations, and Enforcement Management.
• Designing and implementing learning interventions for practitioners and leaders, including organizing roundtables, seminars, and lectures led by industry leaders and academics.
• Providing advisory and consultancy services to public sector agencies and managing multi-disciplinary projects.

Qualifications:

• Possesses strong analytical skills.
• Demonstrates excellent written and oral communication skills to convey research findings engagingly to stakeholders.
• Can effectively engage and manage stakeholders at various levels.
• Is capable of working both independently and collaboratively within a team.
• Exhibits self-motivation, innovation, enterprising spirit, and adaptability.
• Holds a genuine interest in Service, Operations, and Enforcement Management.
• Ideally, has 2 to 3 years of experience in customer insights, market research, or consulting.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23904
To learn more about this opportunity, please contact Goh Bao Yee at baoyee.goh@gmprecruit.com
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Goh Bao Yee | Registration No: R1766609