Responsibilities:

·       Perform L2 support and troubleshooting for production incidents and critical system interface through Workflow and Automation systems.

·       Responsible for production system integrity and production system readiness of systems under the Digital Platform System team.

·       Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.

·       Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request.

·       Propose improvement for systems based on identified process gaps.

·       Standardize processes through developing implementation, integration, and documentation in accordance to set standards.

·       Identify and propose suitable processes for automation and implementation. 

·       Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment.

·       Participate in system restoration for Disaster Recovery exercises.

Requirements:

·       Diploma / Degree in Computer Science or Information Technology.

·       Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution.

·       Possess hands-on experience in supporting Workflow and Automation systems.

·       Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users.

·       Possess functional knowledge of Digitalization systems (such as Customer on boarding, Funding Charges, Data Management).

·       Possess technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services.

·       Possess good understanding and competency in scripting (such as DOS, UNIX or VBA).

·       Excellent communication, interpersonal and presentation skills.

·       Demonstrate sound judgment in reviewing problems and making recommendations / decisions.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24723

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com 

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   EA Personnel: Lai Yingying   |   Registration No: R1110239