Responsibilities

Order Management and Fulfillment

1. Manage the entire order-to-cash process from initiation to payment.
2. Process customer orders utilizing the SAP S/4HANA system.
3. Prepare and oversee shipping documentation, including those for documentary credit transactions.

Customer Support

1. Address customer inquiries and complaints.
2. Fulfill customer sample requests.

Sales and Trade Compliance

1. Provide sales support to designated geographic regions.
2. Collaborate with trade compliance and foreign trade teams to manage customer profiles, certifications, and trade restrictions.

Cross-Functional Collaboration

1. Maintain close relationships with cross-functional teams across Asia, NAFTA, and EMEA.
2. Coordinate with internal stakeholders, including sales, marketing, supply chain, finance, legal, and trade compliance, to resolve credit, logistics, and shipment issues.

Data Analysis and Process Improvement

1. Utilize data analytics tools (Power BI, Excel) to identify opportunities for enhancing the order-to-cash process.
2. Participate in process improvement projects, potentially leading initiatives to optimize workflows.

Requirements

• 6 years of working experience in providing customer service function
• Experience in MNC environment will be an added advantage
• Familiar with export documentation 
• Experience in ASIA import/export shipments

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd   |   EA License: 09C3051   | EA Personnel:  Arcus Ang  |   Registration No: R1985843