• Simulate user issues to explore potential solutions for network and connectivity problems.
• Conduct root cause analysis to identify possible solutions.
• Develop temporary fixes until permanent solutions are available to resolve infrastructure-related incidents.
• Recommend system modifications to address issues.
• Oversee issue updates to ensure resolution and maintain an up-to-date system inventory.
• Guide and train teams to resolve infrastructure-related incidents.
• Lead project planning and requirements phases for infrastructure network operations.
• Contribute to the design and implementation of infrastructure replacement plans.
• Manage the implementation of agreed-upon infrastructure changes and maintenance routines.
• Oversee network operations activities and installation of network systems according to design specifications.
• Ensure network operations align with agreed service level agreements.
• Manage the development of service-level objectives and targets.
• Monitor service-level objectives to ensure requirements are met or exceeded.
• Develop client satisfaction metrics and service procedures.
• Propose recommendations to improve performance and client satisfaction.
• Pilot new tools, technologies, and processes to enhance infrastructure system performance.
• Manage infrastructure network testing and implementation.
• Address identified vulnerabilities and ensure solutions are implemented according to company policies.
• Gather performance and data usage statistics for capacity planning and reporting.
• Perform ongoing tuning and optimization of infrastructure network hardware and software components, including updates and upgrades.
• Manage and troubleshoot SDWAN infrastructure.

Requirements: 

• Diploma or bachelor’s degree in information technology, Information Systems, Computer Science, Business IT or its equivalent
• CCNP, NSE, CCSA certified.
• Cloud knowledge and certified will be advantage.
• Knowledge and experience in using network management systems, i.e SolarWinds, WLC, FortiAnalyzer and FortiManager.
• Knowledge of cloud-based network technologies and architecture such as Azure.
• Excellent communication, interpersonal and presentation skills.
• Able and willing to work after office hours and on weekends as and when needed.

To learn more about this opportunity, please contact Gia Grace at gia.grace@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973