Job Summary
Incumbent will be supporting regional post-sales engineers on escalations, QA related matters and post-sales activities. Providing training to regional engineers to better support market requirements and after-sales support. Driving initiatives in improving after-sales support to the market. 

Responsibilities

• Provide technical support as the window point for all the technical escalation from the 
  region.
• Troubleshoot, diagnose and escalate problems/issue via research, testing (on-site/off-site), simulation or working with Japan HQ or relevant department.
• Visit customer locations for evaluation of the situation and performing any escalated repairs, when needed.
• Plan, coordinate, and conduct product training/workshop to internal and external stakeholders.
• Develop, maintain, conduct, and improve on the training syllabus and materials for offline and online training purposes.
• Product QA, interact with regional headquarter, sales team and sales companies for any specific product rework and market recovery plan.
• Work with relevant stakeholders on market communication materials (press release/ website etc.), if required.
• Align with internal stakeholder on support and warranty structure.
• Evaluate the new products (hardware/software) to understand the specs and key features for proactive support.
• Service KPIs Implement improvement of service/ repair workflow to achieve service deliverable targets (eg. TAT).
  

Requirements

• Diploma in Engineering/Electronics/Electrical background.
• Minimum of 2 years of professional experience in technical support role.
• Service engineer experience in display industry will be an added advantage.
• TCP/IP Networking knowledge.
• Good communication skills / customer service oriented.
• Able to travel to customers’ sites.

GMP Technologies (S) Pte Ltd | EA Licence 11C3793 | EA Personnel: Novita Widjaja | Registration No: R22105960